The 30 Nose Thrive is our returns policy at Nadu. 

What is the 30 Nose Thrive?

The 30 Nose Thrive is our returns policy at Nadu. When you buy a Nadu product, you can return it any time within the first 30 days for a full refund. That's it. No tricky terms and conditions, no questions asked, no weird hoops to jump through.

Your health is really important to us and it can be a big investment - and we know that even the best technology & innovation is not for everyone.

We want you to love every experience you have with Nadu - that's why we help you choose the right product with our quizzes, detailed digital Product Guides and instructional videos about key products from our in-house nose health expert Alexandra French.

And that's why the 30 Nose Thrive policy is there - so you never feel like you've invested in your nasal health and been disappointed by the results.

Just send our lovely customer support team a message at hello@nadu.co and they will sort you out. When you do email we will need you to kindly send us a few things to help the process:

• product details (product type)
• receipt / invoice details (should be in your emails from Nadu)
• reason or any information for refund request (this helps us to be better for you in the future!)
• your delivery address and contact details for the returns satchel

We'll send you a prepaid satchel to send back your unwanted products in - you can just pop it in a neighbourhood post box, because no one enjoys that trip to the post office.

You can just grab your refund, or if you want, our team will listen to your feedback and offer a personalised recommendation to match you with a better product for your needs.

If you like the recommendation, we'll organise a store credit to the value of your first purchase so you can select a new product easily.

What if I purchased in-store?

If you purchased in-store or through one of our stockists purchased, we will still honour our 30 Nose Thrive satisfaction policy. 

Contact Nadu with receipt and purchasing details and we will arrange for a full refund or exchange.

Consumer Enquiries

Australia 1300 070 953

hello@nadu.co 

www.nadu.co

Made in Australia by Nadu (Sinaclear IP Pty Ltd) ABN 30 604 215 723

Nadu HQ, 398 Montague Road, West End Q 4101

Nadu, PO Box 3619, South Brisbane Q 4101